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Privacy policy

How KairaLink handles your information when you shop with us or ask us to source something for you. Last reviewed 2 September 2026.

Who we are

KairaLink buys items in the UK on behalf of customers and ships them to The Gambia and within the UK. We are the data controller for the information described here. You can reach us at info@mykairalink.com.

What we collect

Only what an order needs. We do not ask for anything we have no use for, and there is no tracking or advertising software on this site.

InformationRequired?What it is for
NameRequiredTo address your order and match a payment to it.
Email addressRequiredTo send your confirmation, the shipping quote, and updates.
Phone or WhatsApp numberOptionalTo reach you quickly about a specific order. We do not send marketing to it.
Delivery region, town and addressRequiredTo quote shipping and get the parcel to you.
Order notes, product links and photosOptionalSo we can source exactly the item you meant.

If you leave a review, the name and location you give us are published on the site once we approve it. Only write what you are happy for others to read.

Payments

We never see your card details. Card payments are taken on Stripe's own secure page. Stripe tells us whether the payment succeeded and nothing more — no card number ever reaches KairaLink.

If you pay by Wave transfer, the payment happens entirely inside your own Wave app. We see the transfer arrive in our account and match it to your order by the reference you quote. We have no access to your Wave account.

Who else handles your data

We do not sell your information, and we do not share it for advertising. It reaches these companies only so they can do a job for us:

CompanyWhat they receiveWhy
StripeYour card details, name and emailTo take card payments. Card numbers are entered on Stripe's own page and never reach KairaLink — we are told only whether a payment succeeded.
NeonYour order, contact details and any photos you uploadThe database and file storage behind the site. This is where your order lives.
VercelYour IP address and the pages you requestHosting. Standard server logs, kept briefly for security and reliability.
ResendYour name and email addressTo send order confirmations and updates, once email is switched on.
BareconnectYour order and delivery detailsOur fulfilment system, so a paid order can be picked, packed and shipped.

Some of these are outside the UK. Where that is the case, they are bound by contract to protect your data to UK standards.

Cookies

This site sets two cookies, both strictly necessary, and neither used to track you:

  • Your bag — remembers what you have added so it is still there when you come back.
  • Staff sign-in — set only for KairaLink staff signing into the admin area.

There are no analytics, advertising or social media cookies on this site.

How long we keep it

Order records are kept for six years, because tax and accounting rules require it. Photos and product links you send us are kept while the order is active and deleted once it is complete. Unapproved reviews are deleted.

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email info@mykairalink.com and we will respond within one month.

Some records we cannot delete on request — a completed order has to be kept for the six years above. We will tell you if that applies and delete everything else.

If you are unhappy with how we have handled your information, you can complain to the UK Information Commissioner's Office at ico.org.uk.

Changes to this policy

If we change how we handle your information, we will update this page and the review date at the top. Where the change is significant, we will email customers with an active order.

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